Cancellation & Refund Policy
Effective March 28, 2026
1. Cancellation before move-in
If you need to cancel after signing your rental agreement but before your move-in date, please contact us as soon as possible. Cancellations made before the move-in date will result in forfeiture of your deposit. Any other payments already made will be refunded via bank transfer within 14 days of your cancellation notice.
2. Early termination during your stay
If you wish to leave before your contracted end date, please notify us at least 30 days in advance. Early termination terms are specified in your individual rental agreement. In most cases, you remain responsible for rent through the end of the notice period.
3. Security deposit
Your deposit is paid when you sign your rental agreement and is fully refundable at the end of your stay. We use it to settle any outstanding issues such as damage beyond normal wear and tear or unpaid charges. We arrange a professional inspection and cleaning — you do not need to deep clean the apartment yourself. Any deductions will be itemised and communicated to you before the refund is processed. If there are no issues, you receive your full deposit back. Refunds are processed via bank transfer within 14 days of move-out. All refunds are issued in Japanese Yen (JPY).
4. Exceptions
In cases of force majeure — natural disasters, government-mandated lockdowns, or other events beyond reasonable control — we will work with you on a case-by-case basis to find a fair resolution. We aim to be flexible and reasonable in all circumstances.
5. Contact
To request a cancellation or discuss your options, reach out to us directly. We respond within a few hours.