Contact HalfKey
Have a question about renting a furnished apartment in Tokyo, or already living in one of our homes? A real person reads every message — no call centers, no ticket numbers. We respond within 24 hours, in English or Japanese.
Other ways to reach us
SHINO Building 4F, 1-4-40 Nishi-azabu, Minato-ku, Tokyo 106-0031
LINE: Once you're a HalfKey tenant, our concierge team is also reachable on LINE for day-to-day support during your stay.
We respond within 24 hours.
English and Japanese, across every channel above.
What to contact us about
Browsing & applications
Questions about a listing, pricing, availability, or the status of an application you've already submitted — WhatsApp or email us and we'll get you an answer.
Current tenants
Day-to-day questions during your stay — your contract, your move-in date, or anything about living in your apartment. Message us on WhatsApp or LINE.
Maintenance
Something broken or not working in your apartment. Tell us what's wrong and we'll coordinate the repair with the property owner — you never have to deal with it yourself.