Frequently asked questions
Everything you need to know about renting with HalfKey.
Before you book
Yes — all nationalities are welcome. HalfKey provides contracts in English and our team supports you throughout your stay. No Japanese language skills required.
A valid passport or residence card, and proof of income or sufficient funds. We'll tell you exactly what's needed after your inquiry — requirements vary slightly by property.
No. We handle the guarantor requirement for you at no extra cost. This is included in our service.
Most properties require a minimum stay of 1 month. Longer stays often get better rates — reach out and we'll find the best option for your timeline.
Pricing & payments
Every cost is shown upfront — rent, utilities, and fees are all included. No surprise bills, no hidden charges.
No. Every cost is listed upfront in your contract — first month's rent, deposit, and any one-time fees. No guarantor or key money required.
Move-in costs and monthly rent are paid by bank transfer or credit card. We'll send you payment details with your contract.
Yes — after your stay, your deposit is returned within 14 days of move-out, minus any deductions for damage beyond normal wear and tear. We handle the inspection and cleaning.
Moving in
Everything you need from day one — furniture, kitchen appliances, air conditioning, Wi-Fi, household essentials, and free monthly cleaning. We set up your utilities, meet you at the door with your keys and a welcome pack, and our concierge team is a message away for anything you need during your stay.
Our homes are fully furnished, but you're welcome to add personal items. If you'd like specific furniture removed to make room, let us know and we'll see what we can arrange.
We meet you at the apartment, hand over your keys, walk you through the appliances, and answer any questions. Bring your passport and residence card — we may need them for building registration.
During your stay
Message us anytime via WhatsApp or email. We coordinate all repairs with the property owner — you never have to navigate Japanese maintenance services yourself.
Restaurant reservations, travel planning, ticket bookings, document translation, cleaning arrangements, and general help navigating life in Japan. Message us anytime — it's included in your stay.
Yes, subject to availability. Let us know as early as possible and we'll confirm whether the property is available for your extended dates.
You'll receive mail and packages at your apartment address. If you receive something in Japanese you don't understand, send us a photo and we'll translate it for you.
Moving out
On your last day, leave the keys in the apartment and we'll handle the rest — professional cleaning, inspection, and deposit return within 14 days.
No. Professional cleaning is arranged by us. Just leave the apartment in a reasonable state — no need to deep clean.