Home-extra rental terms

Sending a request does not reserve an item or create a charge. HalfKey will confirm availability, the item, supplied accessories, dates and fee with you before arranging delivery. A change to the agreed item, dates or fee requires your agreement.

By accepting these terms, you agree that the confirmed rental and its agreed inventory form part of your accommodation agreement. These terms apply to that rental; other accommodation terms remain unchanged.

Prices are in Japanese yen and include tax. One-month rentals are available. The estimate uses your requested dates. Charges are calculated from actual delivery through collection, including both days, prorated using the number of days in each calendar month, with a minimum total charge of one month's agreed rental fee. Charges are billed monthly in arrears.

Your agreed monthly rate applies to the rental. Contact HalfKey before changing the dates or extending the rental; any revised rate or fee must be agreed with you. No payment is taken when you send a request.

Check the item, supplied accessories and condition with HalfKey at handover. Record any existing marks or missing parts in the inventory. Use the item according to its instructions and with reasonable care. Keep it at your HalfKey apartment unless we agree otherwise; do not lend, sublet or arrange repairs without our agreement.

Return the item and its recorded accessories on the agreed collection date. Tell us promptly about faults, damage or missing parts, and stop using any item that appears unsafe. If collection is delayed by HalfKey after you have made the item available as agreed, you will not be charged for that delay.

You are not charged for normal wear, pre-existing damage, or faults arising during normal use without misuse or negligence. If such a fault prevents use, we will arrange repair or replacement, or refund the rental fee for the affected period if neither is reasonably available.

You are responsible for damage or loss caused by intentional acts, misuse or negligence by you or people you allow to use the item. Charges are limited to documented, reasonable repair costs or, if repair is not possible or economical, the reasonable value of an equivalent item, allowing for age and condition. Missing accessories are assessed on the same basis.

We will explain the reason and supporting costs before deducting or requesting payment, and discuss any disagreement with you. We will not recover the same loss twice, including amounts already recovered through insurance or another payment.

You agree that any accommodation security deposit already held by HalfKey also secures unpaid charges and chargeable damage or loss for this confirmed rental. No additional rental deposit is required. This agreement does not confirm that a deposit has been paid.

Any deduction will be itemised. The remaining deposit is returned under the timing and process in your accommodation agreement. These rental terms grant no new authority to charge a saved card and do not create a card hold.

You can cancel a pending request before confirmation. For a confirmed rental, contact HalfKey to arrange a change or cancellation. Any proposed change to charges must be explained and agreed before the change; these terms introduce no separate cancellation penalty. Your rights where HalfKey cannot supply the agreed item or where the law provides a remedy are unaffected.

Please confirm your agreement in writing, for example by replying to our message with “I agree.” Your agreement covers the rental details and this version of the terms. Later versions do not automatically replace it. Payment alone does not confirm your agreement to these terms.

These terms are governed by Japanese law and do not limit rights that cannot lawfully be excluded. Contact hello@halfkey.jp about your rental or any disagreement.